Last updated: 4 July 2026 12:32 GMT
In these booking terms and conditions:
The contract for a short-term holiday rental will be between AMS Rentals, the party leader, and all members of the holiday party, and will be governed by these booking terms and conditions.
The party leader must be over 18 at the time of making the booking and must be authorised to make the booking on behalf of all members of the party. By making a reservation, you warrant that you have such authority and that all members of the party agree to be bound by these booking terms and conditions, including any persons added to the booking at a later date.
No booking is deemed to exist until we have received the required deposit and/or balance payment and have issued a written booking confirmation to you (by email or other electronic means).
Prices quoted on the website are for accommodation only unless expressly stated otherwise. The property price includes all taxes applicable to the accommodation, including VAT (if any) and tourist bed tax where applicable.
Any other services offered by us will be optional, separately priced and may be taken or cancelled (subject to the applicable terms) without affecting the provision of accommodation. Other services provided by third parties are dealt with at clause 13 below.
Deposit
A deposit of 20% of the total price is payable at the time of booking. The deposit forms part of the total price.
Balance
The balance of the total price is payable no later than 56 days (eight weeks) before the commencement of the period of stay. For bookings made within 56 days of arrival, the total price is payable in full at the time of booking and must be received in cleared funds prior to arrival.
If the balance is not received by the due date we reserve the right to treat the booking as cancelled by you, re-sell the accommodation and apply the cancellation charges set out in clause 15. In practice, we will make reasonable efforts to contact you before cancelling.
A security deposit is payable prior to the start of the rental by pre-authorisation on your bank card using the facility operated by Swikly. Details of the security deposit amount will be provided at the time of booking.
The pre-authorisation will normally be automatically released 14 days after departure, provided that all of the following conditions are met:
The security codes to the property or key-safe will not be released until the security/damage deposit pre-authorisation has been successfully obtained. Entry will not be permitted until this condition is met. We do not accept cash on arrival for the damage deposit.
You are responsible and liable for any breakages or damage you cause to the accommodation or its contents. We reserve the right to debit your card or otherwise recover amounts for damage and additional cleaning costs that exceed the value of the security deposit.
All accommodation is offered subject to availability. We reserve the right, in our absolute discretion and without giving reasons, to decline to accept any booking request.
If we receive a deposit before receiving a completed booking form, payment of the deposit will be treated as acceptance by you of these booking terms and conditions and we will issue a formal booking confirmation once the booking has been processed.
The maximum number of guests permitted in each property is limited to the occupancy figure stated on the website. This limit must not be exceeded without our prior written consent.
The property may only be used for private holiday purposes by the party named on the booking and must not be used for parties, events or commercial activities without our prior written agreement.
Standard check-in time is no earlier than 17:00 on the arrival day. Early check-in is not permitted except by prior arrangement and may be subject to an additional charge.
Standard check-out time is no later than 10:00 on the departure day. Late check-out is not permitted except by prior arrangement and may be subject to an additional charge.
Failure to depart by the agreed time may result in additional charges, including an extra night’s rental where late departure prevents us from preparing the property for the next guests.
All properties are strictly NON-SMOKING and NON-VAPING. Smoking or vaping is not permitted anywhere inside the properties.
If evidence of smoking or vaping is found inside a property after check-out, €400 will be deducted from the security deposit to cover additional cleaning and odour removal.
Acceptance of pets is strictly by prior agreement on a booking-by-booking basis. Pets are not accepted in the Venice apartment under any circumstances. Please contact us by email or telephone prior to booking to discuss your requirements.
If we agree to accept your pet, an additional fee of €100 per stay is payable at the time of booking. Additional cleaning or damage caused by pets may be charged and deducted from the security deposit.
Any evidence of pets having been in a property without our prior written consent will incur a penalty of €400 per week (or part thereof), which will be deducted from the security deposit, in addition to any cleaning or damage charges.
The properties are lockable by key. You are responsible for securing the property and for the safety of your personal possessions.
AMS Rentals and its agents accept no responsibility for loss, theft or damage to your belongings, whether from the property or otherwise, except where such loss is caused by our negligence or breach of statutory duty. You must take all reasonable steps to safeguard yourselves and your possessions.
We are not an "organiser" as defined by the Package Travel, Package Holidays and Package Tours Regulations 1992 and do not accept liability under those Regulations.
Our contract with you relates solely to the provision of accommodation (and any other services we specifically agree to provide). Any other travel or services you arrange (including flights, transfers, excursions or activities) are outside the scope of our responsibility, unless expressly stated otherwise.
Other services provided by third parties, whether or not booked by us on your behalf, are subject to the terms and conditions of the relevant service provider. We are not a party to the contract for such services.
We may, on request, help you to book other services provided by third parties, acting only as your agent. We do not warrant the standard or performance of such services, the suitability or fitness for purpose of any equipment used or provided, any training or guidance given, or compliance with any applicable law or regulation, and we have no liability to you for such services.
You are responsible for satisfying yourself in advance as to the service provider’s qualifications, standards and suitability. Any grievance about such services must be addressed directly to the relevant provider.
On rare occasions we may need to change or cancel your booking. If we are required to cancel your booking (other than for force majeure, as defined in clause 16), we will refund in full all amounts you have paid to us for the accommodation. We regret that we cannot meet any other expenses or losses you may incur as a result of such change or cancellation.
Very rarely, we may be forced by force majeure (see clause 16) to change or cancel your booking before or after your arrival date. Where reasonably possible, we will offer to change your dates or issue a credit for future use, but we will not be obliged to make any cash refunds or pay compensation or meet any costs or expenses you incur as a result. This does not affect your statutory rights.
If you wish to cancel your accommodation, you must notify us in writing by email. Cancellation charges will be calculated from the date we receive your written cancellation. We are not responsible for non-delivery or non-receipt of your email, so you should confirm receipt if in doubt.
Our standard cancellation charges for accommodation are:
In line with UK consumer-law guidance, we will act fairly when applying cancellation charges and will not retain more than is reasonably needed to cover our genuine losses from your cancellation.
If you cancel and we are able to re-let the property for all or part of the same period, we will reduce the cancellation charge to reflect the amount we recover from the re-let (less any reasonable administration costs). This may mean refunding part of the amount you have paid, particularly where we are able to re-let at the same or a higher price.
Cancellation of the accommodation does not automatically cancel any other services. If you wish to cancel other services, you must do so in accordance with the terms applicable to those services (including payment of any cancellation charges).
If the balance of the total price is not received at least 56 days prior to the start of the period of stay, we may treat the booking as cancelled by you and re-sell the accommodation without further notice. In that case, the cancellation charges above will apply.
We strongly recommend that you take out comprehensive travel and cancellation insurance at the time of booking to protect against the risk of needing to cancel or curtail your trip.
Except where expressly stated otherwise in these booking conditions, we will not be liable for any failure to perform or delay in performing our contractual obligations to you, nor obliged to pay compensation, where such failure or delay is caused by "force majeure".
For these purposes, "force majeure" means any event beyond our or our suppliers’ control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include (without limitation) warfare and acts of terrorism (actual or threatened), civil strife, epidemics, pandemics and significant risks to human health, natural disasters (such as floods, earthquakes or extreme weather), actions of any government or public authority, industrial disputes, strikes, lockouts, fire, nuclear or chemical incidents, unavoidable technical problems with transport, and all similar events outside our or our suppliers’ control.
Official advice from the UK Foreign, Commonwealth & Development Office or equivalent authority in your home country to avoid or leave a destination may constitute force majeure.
You are responsible for the behaviour of all members of your party and any guests you invite to the property. You agree to use the property with care and respect and not to cause nuisance, excessive noise or disturbance to neighbours or other guests staying in the vicinity.
You will indemnify us in full on demand for any loss, damage, costs or claims we incur as a direct result of damage caused by any member of your party or any guest to the property or its contents. Damage and breakages will be charged to the party leader and deducted from the security deposit. Your liability is not limited to the amount of the security deposit and any excess must be paid before departure or upon demand.
If, in our reasonable opinion, any party member’s behaviour is likely to cause danger, upset or significant nuisance to others or damage to the property, we may terminate that person’s accommodation immediately without refund of any part of the total price and without further obligation to you.
We or our representatives have the right of entry to the property at all reasonable times for the purposes of inspection, maintenance, repair, cleaning or to comply with any legal requirement, provided we respect your privacy and give reasonable notice where practicable.
We aim to ensure you have an enjoyable stay. If you have any problem or cause for complaint, you must contact us as soon as reasonably possible during your stay so that we have the opportunity to investigate and, where appropriate, resolve the matter.
We will not normally be able to consider complaints raised after departure if you did not give us a reasonable opportunity to address them during your stay.
Any exceptions or variations to these booking terms and conditions must be agreed by us in advance in writing. No verbal amendment or waiver will be binding unless confirmed in writing.
These booking terms and conditions and any disputes arising out of or in connection with them shall be governed by and construed in accordance with English law and are subject to the exclusive jurisdiction of the courts of England and Wales.
We use reasonable endeavours to ensure that information on our website is accurate. However, we do not warrant that all information, particularly that supplied by third parties (such as providers of other services), is correct or complete. The website is provided "as is" and "as available", and may contain technical inaccuracies or typographical errors.
We will endeavour to update and correct the website when new information becomes available, but we give no warranty as to when any such update will be made. We shall not be liable for any damage or loss that may arise, directly or indirectly, from your use of information contained on the website, except where such loss is caused by our negligence or breach of statutory duty.
These are the Alpine Management Services Ltd booking conditions applicable to bookings made of properties in this website on 28 Jul 2026
Please feel free to print this page for your records.
This document was printed on 28 July 2026 14:32